FAQ

Frequently Asked Questions (FAQ)

 1. What are Guardian Hearts made of?

Each Guardian Heart is carved from natural stone. Because of this, no two hearts are exactly alike—each piece has its own unique patterns, textures, and shades.

2. Will my Guardian Heart look exactly like the photos?

Not exactly. Photos are examples, but since the hearts are natural stone, variations in color, size, and texture are expected. We believe this uniqueness makes each heart special—one of a kind, just like the person receiving it.

3. Do Guardian Hearts have healing powers?

Guardian Hearts are symbolic keepsakes created to inspire comfort, hope, and connection. While many people find them meaningful, they are not medical products and are not intended to diagnose, treat, or cure any condition.

4. What size are the hearts?

Each heart is approximately [insert size, e.g., 2 inches across], but since they are hand-carved from natural stone, slight variations in size and weight may occur.

5. Do the hearts come with a message?

Yes! Each Guardian Heart comes paired with a message card (Love, Peace, Protect, Forgiving, or Healing), beautifully packaged and ready for gifting.

6. Can I send a Guardian Heart directly as a gift?

Absolutely. At checkout, you can enter the recipient’s shipping address. We also offer gift-ready packaging, so it arrives looking thoughtful and special.

7. What shipping options do you offer?

We ship via USPS, UPS, and other carriers depending on your location. Standard and expedited shipping options will be available at checkout.

8. Do you ship internationally?

Yes, we do. Please note that international customers are responsible for any customs duties or import taxes required by their country.

9. What is your return policy?

We want you to love your Guardian Heart. If there’s an issue with your order, please contact us within [X days, e.g., 14 days] of delivery, and we’ll do our best to make it right. Please note that due to the nature of natural stone variations, differences in appearance are not considered defects.

10. How do I care for my Guardian Heart?

Simply wipe it gently with a soft cloth if needed. Avoid dropping it on hard surfaces to prevent chipping.

11. Is your packaging eco-friendly?

Yes 🌱. We use as much recycled and recyclable material as possible in our packaging. Our goal is to minimize waste while still delivering a beautiful, gift-ready experience.