Returns and Refunds
Thank you for purchasing from Guardian Hearts. Each heart is created and packaged with care, using natural stone and hand-finished materials. We want you to love your Guardian Heart, which is why we offer a flexible return policy.
1. 14-Day Return Window
We accept returns within 14 days of delivery for items that are unworn, unused, and in their original condition with all packaging intact (including the custom box, note, and velvet pouch).
To initiate a return, please contact us at ReturnsGHA@Gmail.com with your order number and reason for return.
2. Return Process
Once your return is approved, we'll provide shipping instructions. Returns are subject to a 15% restocking fee to cover handling and processing of handmade items.
Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect the returned item.
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery at ReturnsGHA@Gmail.com with your order number and clear photos of the damage.
We will review your claim and, if approved, offer a replacement, store credit, or full refund. No restocking fee applies to damaged or defective items, and we'll cover return shipping costs.
4. Natural Variation
Each Guardian Heart is made from natural stone. Variations in color, texture, or pattern are part of its natural beauty and not considered defects. Every piece is one of a kind—just like the person receiving it.
Natural variations are not eligible for return under our damage policy. See our "Disclaimer" page for more information.
5. Non-Returnable Items
The following items cannot be returned:
- Items without original packaging
- Custom or personalized orders (if applicable)
- Items returned after 14 days from delivery
6. Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error with your order. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
7. Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.
8. Our Commitment to Quality
We stand behind the quality of our handcrafted Guardian Hearts. Each piece is carefully inspected before shipping to ensure it meets our standards. We want you to feel confident in your purchase and cherish your Guardian Heart for years to come.
9. No Medical Claims
Guardian Hearts are symbolic keepsakes meant to bring comfort and encouragement. They are not intended to diagnose, treat, or cure any medical condition. See full information in our "Disclaimer" page.
Contact Us
If you have any questions about returns or your order, please reach out:
📧 ReturnsGHA@Gmail.com
📧 NeedInfoGHA@gmail.com
🌐 www.HeartsAtelier.com